Our goal is to protect the privacy of our customers and keep the trust they have placed in us. We are committed to protecting our customers’ identities and we have strong policies in place to do so. This Privacy Policy ("notice") describes the personal information we collect about you and how we use and protect it. It applies to our current and former customers and others.

In addition to our policy privacy, customers of De La Cruz Insurance Group, Inc may also receive a privacy statement that apply to the company doing your policy, in the initial policy package and annual policy documents Those consumer privacy statements may contain additional information and rights relating to your customer relationship with us and with them.

This section summarizes our privacy practices. For more details, please contact us via email at Lino@dlcagency.com or by phone at 305-379-4113

• We compile information from you, your transactions with us, and third parties companies involved in the transaction.
• We use your information solely to conduct our business and provide insurance service to you.
• We will share your information with your selected companies that provide certain products or services you request through us.
• We will not share your information with any companies for their independent marketing purposes without your consent.
• You may review and correct your information at any time.
• We limit access to your information to our well-trained employees and use safeguards to help protect it.
• We may communicate with you about your policy, service, payment reminders, payments confirmations, renewals, provide you transaction confirmations, and/or other service or product related messages via text messages, mail, email or other available methods such as WhatsApp.
• We may send you promotional information about products or features that we believe may be beneficial for you. Our communication methods include e-mail, regular mail, text messages, and WhatsApp messages. We may also use your information, must common, your Google reviews for customized content online.
• Our customers and prospects can opt out from receiving communication with us at any time. For the text messages, you can opt out when you receive them. For all others, you can contact us and we will complete your request. You can also use the DNC or DNS websites.

We gather information necessary to provide a quote and to service the insurance needs of our customers. Some of the information needed are “ Nonpublic Personal Information”. We collect from the following sources depending on the product we are quoting or servicing:

• Application Information: from customers. prospects, through your loan processor or broker, by phone, or online. We may also obtain it from directories and other outside sources. It includes your name, street and e-mail addresses, phone number, driver’s license number, Social Security number, date of birth, gender, marital status, and type of vehicle. It also includes information about other drivers. Property information, business information.
• Consumer Report Information: this is obtained from consumer reporting agencies. It includes your driving record, claims history with other insurers, and credit report information. The information is kept by the consumer reporting agencies and disclosed by them to others as permitted by law.
• Transaction Information: transactions information with us, our affiliates, or others involved in your policy. It includes your insurance coverages, limits, premium, payment and claims history.

• We share information about you with other companies that are part of the transaction, such as carrier doing your policy, claim adjusters, loan processors, property inspectors, mortgage banks.
• Personal information may be shared with service providers who perform services on our behalf for a business purpose including service providers that will provide service to you, that will promote our agency, that will support our ongoing business practices.
• Personal information may be disclosed to third parties, as required by law or subpoena, or if we reasonably believe such action is necessary to comply with the law.

This privacy notice describes the privacy practice for de La Cruz Insurance Group, Inc. And the commitment to protect our customers and maintain the trust they have in us.

If you require additional information, please contact us at Lino@dlcagency.com